Our Exclusive File Management And Delivery Platform Is Dropbox. If You Don't Have A Dropbox Account, Don't Worry. You Can Easily Access And Download The Files We Send You Through The Dropbox Link We Provide.

Our Expectation Is That The Property Will Be Prepared For Our Arrival. Delays Due To Unprepared Properties May Affect Our Ability To Complete Services On Schedule. However, We Pay Attention To Details, Addressing Minor Distractions Like Fluffing Pillows, Moving Garbage Bins, Closing Toilet Lids, And Clearing Countertops. While Not A Cleaning Or Staging Service, We Aim To Present The Property In Its Best Light.

Our Scheduling Follows A First-come, First-serve Policy. In Most Cases, We Can Accommodate A Shoot With Just A Few Hours' Notice. However, During Our Peak Season (April-September), We Recommend Providing At Least 3 Days' Notice To Secure Your Booking And Ensure We Can Accommodate Your Request.

The Choice Of Whether To Meet Us At The Property Is Entirely Yours. Many Clients Opt To Provide A Lockbox Code And Allow Us To Proceed Independently. We Are Flexible And Can Accommodate Either Preference.

Yes! If You Have Branding Materials You'd Like To Include In The Video, Please Send Them To Us Via Email. If You Don't Have Branding Assets Readily Available, We Also Offer Options For Creating The Branding On Your Behalf.

Rainy Days May Affect Outdoor Work But Have Minimal Impact On Interior Photos And Videos. We Strongly Advise Keeping Your Scheduled Booking, Even If It's Rainy, As Our Team Can Efficiently Capture Interior Shots. We Replace Overcast Skies In Post-processing, Ensuring Bright, Blue Skies In Exterior Images. In The Rare Event That We Need To Return For Exterior Photos/videos On A Different Day, Rescheduling This Portion Is Easier Than Postponing The Entire Shoot.

Cancellations Made With Less Than 24 Hours' Notice Are Subject To A $75 Cancellation Fee. We Recognize The Challenges In Preparing A Property For Sale And Make Every Effort To Accommodate Your Needs.